ServiceNow CIS-CSM Exam Sample Questions & Valid CIS-CSM Test Forum

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ServiceNow CIS-CSM Certification Exam is ideal for IT professionals and project managers who specialize in customer service management and possess a good understanding of ServiceNow development methodologies. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification demonstrates the participant's ability to implement ServiceNow's customer service management applications effectively. CIS-CSM exam is conducted online and comprises multiple-choice questions that test the participant's proficiency in configuring and implementing ServiceNow customer service management applications.

ServiceNow CIS-CSM Exam has 60 questions, and the time allotted to complete the test is 90 minutes. CIS-CSM exam covers key topics related to ServiceNow CSM implementation, including ServiceNow CSM fundamentals, customer service delivery, problem management, change management, and service level management. Passing the ServiceNow CIS-CSM exam requires a minimum score of 68%, ensuring that the implementation specialist has deep knowledge of ServiceNow CSM.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q120-Q125):

NEW QUESTION # 120
What is KCS (Knowledge Centered Services)?

A. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
B. A dashboard with specific visualization of the different knowledge bases and categories
C. An application that helps agents and managers to create cases from Knowledge articles
D. A documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted

Answer: D

Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/knowledge-management/concept/knowledge-centred-configuration.html#:~:text=Knowledge%2DCentered%20Service%20(KCS),KCS%20(V6)%20verified%20product.

NEW QUESTION # 121
What's the purpose of the Deactivate Special Handling Notes Scheduled Job?

A. Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates
B. Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated
C. Runs at the end of the month and deactivates all Special Handling notes more than 30 days old
D. Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week

Answer: A

NEW QUESTION # 122
Which of the following is a required field in the Resolution Information tad in order to close a case?

A. Closed by
B. Cause
C. Resolution notes
D. Closed

Answer: C

NEW QUESTION # 123
What action is required to enable agents to create an incident record for a case?

A. They must be assigned with the snc_intemal role
B. They must be assigned with the itil role
C. They must be assigned with the sn_customerservice.itsm_contributor role
D. They must be assigned with the read role for incident

Answer: B

NEW QUESTION # 124
Information in the Case Field 'Contact' is copied to which Incident Field?

A. Customer
B. Contact
C. Caller
D. User

Answer: C

Explanation:
Reference:
customer-service-management/reference/csm-integration-sm-incident.html

NEW QUESTION # 125
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